Customer Service Course

Customer Service Course

by Higher Innovation Center

2,375 AED

(VAT inclusive)

Customer Service Course

2,375 AED

(VAT inclusive)

by:
when:
Thu, 1 Jul 2021 11:00AM + 2 dates
(see timings & price options)
where:
Dubai - Al Nahda
level:
Beginner
Cancellation Policy: 48 hours prior to course start with full refund
We offer a best price guarantee for our classes. If you get a better price, let us know & we'll give you a free AED 100 voucher.
Description:

Customer service isn't just a department; it's an attitude!

This course is for anyone who deals with customers, be it face-to-face, over the phone or electronically. It's designed to help you manage your feelings and behaviors while attending to your customers. This course, taught by instructor Cornell Wallace, will help you build your confidence and enable you to cultivate positive customer experiences, manage customer expectations, handle difficult customers, and make the most of every customer contact.

Whether you're an experienced customer service professional or just starting out, this course has you covered. It is also ideal for those in the field who need a refresher to improve their techniques and methods and apply what they learn in work situations.

Learning objectives

  • Defining good customer service
  • Finding the "human moment"
  • Gaining confidence
  • Delivering a positive experience
  • Advanced listening and responding
  • Building customer loyalty
  • Personalizing customer relationships
  • Dealing with difficult, rude or indifferent customers
  • Using empathy to manage complaints
  • Make the customer's view work for you
  • Caring for yourself

Course outline

  • Introduction to customer service
  • Customer service: communication skills
  • Customer analysis: knowing your customer
  • Calming upset customers
  • Telephone customer service
  • Internet customer skills
  • Time management strategies
  • Stress management strategies

Course delivery

Using a competency-based approach, the course is designed to ensure that participants demonstrate knowledge and skills about all relevant steps, documentation, requirements, and standards used in class, self-study, and group exercises.

Skill Level:

Beginner

Materials:

All materials will be provided

Cancellation Policy:

48 hours prior to course start with full refund

Age Requirements:

18 and older

Additional Info:

* Students will receive a KHDA-attested certificate

Location:

Mai Tower - Office #1412
Al Nahda
Dubai

Register for the class
Schedule
# Sessions
Price
Click here for schedule information
This course consists of multiple sessions, view schedule for sessions below:
Thursday
1 JUL
11:00AM - 6:00PM
Friday
2 JUL
11:00AM - 6:00PM
Saturday
3 JUL
11:00AM - 6:00PM
Click here for schedule information
This course consists of multiple sessions, view schedule for sessions below:
Thursday
5 AUG
11:00AM - 6:00PM
Friday
6 AUG
11:00AM - 6:00PM
Saturday
7 AUG
11:00AM - 6:00PM
Click here for schedule information
This course consists of multiple sessions, view schedule for sessions below:
Thursday
2 SEP
11:00AM - 6:00PM
Friday
3 SEP
11:00AM - 6:00PM
Saturday
4 SEP
11:00AM - 6:00PM
Click here for schedule information
This course consists of multiple sessions, view schedule for sessions below:
Thursday
7 OCT
11:00AM - 6:00PM
Friday
8 OCT
11:00AM - 6:00PM
Saturday
9 OCT
11:00AM - 6:00PM
Click here for schedule information
This course consists of multiple sessions, view schedule for sessions below:
Thursday
4 NOV
11:00AM - 6:00PM
Friday
5 NOV
11:00AM - 6:00PM
Saturday
6 NOV
11:00AM - 6:00PM
Click here for schedule information
This course consists of multiple sessions, view schedule for sessions below:
Thursday
2 DEC
11:00AM - 6:00PM
Friday
3 DEC
11:00AM - 6:00PM
Saturday
4 DEC
11:00AM - 6:00PM
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