Terms & Conditions


Who we are and how to contact us

skilldeer.com is a site operated by ESMP Digital Services DMCC which may be owned by a parent company or affiliates ("We"). We are registered as a free zone limited liability company in Dubai Multi Commodities Centre, Dubai, United Arab Emirates.

To contact us, please email [email protected]

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

- Our Privacy Policy https://skilldeer.com/privacy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 25.07.2018.

We may make changes to our site

We may update and change our site from time to time. We will try to give you reasonable notice of any major changes but you should continually check these terms when you use our site.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at [email protected] .

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including information from the Service Providers. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

As the customer, you acknowledge that reviews and ratings you provide on the site can be used publicly without giving you any notice and information. You agree that you are not going to share personal information, contact information or any other content that violates other parties’ privacy and rules and regulations of the Emirate of Dubai and United Arab Emirates. The reviews and ratings you provide might not be removable by you from the site and/or the other websites and search engines.

If you wish to complain about information and materials uploaded by other users, please contact us on [email protected] .

Age Restriction

You must not be under the age of 18 years old to use our site and if you are you will not register as a user of the site and will not transact or use the site. You agree and warrant that you are at least 18 years old. If we find out that you are not, we will immediately restrict your access to the site and terminate your user profile.


skilldeer trademarks and other skilldeer logos, products and services, are trademarks of skilldeer. Except as otherwise permitted by law, you agree not to display or use in any manner the skilldeer Trademarks without our prior written consent.

You agree not to reproduce, duplicate, copy, resell or exploit for any purposes other than as permitted in these terms of use, any part of our content and product as you may find on our site from time to time.

Business Process

Courses offers on our site

We list courses, classes and activities (“Services”) on this site from our third party service providers (“Service Providers”), and we enable you to purchase and book the Services. Our Service Providers may require you to sign a separate agreement with you based on their specific needs.

Services you purchase from our site will be subject to the terms and conditions of that Service Provider, meaning that you enter into a binding legal contract with the Service Provider. The Service Provider is responsible for the Service and for dealing with any claims or any other issue arising out of or in connection with the agreement between you and the Service Provider. You agree to hold us harmless for any dispute you may have with the Service Provider. Although we may assist in mediating the dispute we will not be liable for any damages whatsoever.

When you book a Service our site automatically generates an email to the Service Provider confirming your placement in the course. You must attend the course or risk losing the fee you paid for the Service unless you follow the cancellation policy below or that directly informed by the Service Provider at the time you book the Services.

Method of Payment, Card Types accepted and Currency

We use a third party payment gateways to collect payments from customers on our site.

We accept payments online using Visa and MasterCard credit/debit card in AED (Emirati Dirhams). All refunds (if applicable) are also transfer through this mode of payment to the same card as you paid with.

Cancellation Policy

This is the standard cancelation policy for our site, however each Service Provider may have their own cancellation policy depending on the nature of the Services they offer. We will try to provide you with up to date information on the Service Provider’s cancellation policy and inform you when they make any changes if you have already booked a Service.

For Services booked more than forty-eight (48) hours in advance you will receive a 100% refund if you provide at least forty-eight (48) hours notice of cancellation.

For Services booked less than forty-eight (48) hours in advance you cannot receive a refund.

For the courses that are not offered with a fixed date on skilldeer website, you cannot receive a refund.

If the Service Provider cancels a Service for reasons outside of their control (force majeure) you will have the right to reschedule the Service at your convenience.

If the Service Provider cancels the Service because the number of participants was not sufficient, you will receive a full refund.

We, and our Service Providers, may in our sole discretion, alter the cancellation policy on a case by case basis in order to accommodate you.

Validity Period

Default validity for classes that are booked from skilldeer is 6 months when the validity period is not mentioned on the website. For classes that have shorter validity period, its mentioned explicitly in the class page.

Validity period is not applicable for the classes where the exact dates are provided on the class page.

Gift Cards

You may purchase gift cards from us which can be used to book courses. Your gift card has a balance and can be used with multiple transactions.

Once a course is booked via redeeming a gift card, the regular cancellation policy applies to the course purchase. If the booked course is cancelled within the cancellation policy, the amount deducted initially from the gift card is refunded back to the same gift card.

Multiple gift cards cannot be combined or used together with other gift cards and promotional activities and coupons.

Gifts cards are non-refundable, the validity of gift card is 1 year upon purchase. Gift cards cannot be used after 1 year period regardless of the remaining balance.

Our responsibility for loss or damage suffered by you

You agree that we are a digital platform that facilitates the relationship between you and the Service Provider. As such you agree that you have no claim whatsoever against us for any losses you may incur in relation to the Services. You agree to bring those claims to our attention by emailing us at [email protected] but you will not bring any legal proceedings against us.

We may, in our sole discretion, try to help solve issues you have with the Service Provider but this does not make us liable in any way for your losses.

You will (in addition to, and without affecting, any other rights or remedies we may have) indemnify and keep indemnified us and hold us harmless from and against all actions, claims, demands, liabilities, damages, costs, losses or expenses (including, without limitation, consequential losses, loss of profit, loss of reputation and all interest, penalties, legal and other professional costs and expenses), directly or indirectly resulting from any breach or non-performance by us, you or the Service Provider of any of the provisions under these terms of use or any claim brought by the Service Provider.

Our aggregate liability for all claims under these terms of use shall not exceed our fees collected for the Services provided by the Service Provider or USD 10,000, whichever is lower.

Uploading content to our site

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site. You are solely responsible for securing and backing up your content.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Cybercrimes Law applicable in the United Arab Emirates. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by the laws of the Dubai International Financial Centre. You and we both agree that the courts of the Dubai International Financial Centre will have exclusive jurisdiction.