1) handpicked and verified institutes and instructors: every institute and instructor who wants to offer their classes, courses and workshops on our platform have to undergo a strict vetting process to make sure they have the required skills, knowledge and professional attitude to deliver their service. In the rare case of dissatisfaction or even conflict, we will advocate on your behalf and use our good relationships to solve the situation.

2) best price guarantee: We offer a best price guarantee for all our classes, courses and workshops. If you receive at any time a better offer from any of our listed institutes or instructors, please contact us and we will match that price.

3) Genuine class ratings & reviews: All our ratings are submitted by customers who have actually taken these classes. In case of a low rating or negative review, we make sure to follow-up with every single institute or instructor to share that feedback with them and track their progress (or remove them from our platform). Therefore, we encourage every customer to leave ratings and reviews for their classes to help others understand better what to expect from a particular class, institute and instructor. We want to build a community of learners who are keen to share their experience and help us improve our services and portfolio every day.

4) Content quality & accuracy: We are spending a large amount of time to make sure our displayed content is accurate as possible. From course descriptions to schedules, from required materials to offered certificates, we are collecting all the relevant information and displaying it transparently on our platform. No hidden cost, no surprises. We want you to develop full confidence in what you read and see on our platform is correct and accurate. In the rare case, that we have posted something which is not accurate, please share your feedback and we will immediately change or clarify.

5) Friendly cancellation and refund policy: We are offering the most flexible and user-friendly cancellation and refund policies which you will get only on skilldeer. For classes which have a fixed start-date, you will always have the option to cancel 24-48h before the course starts with full refund. No explanation required, no questions asked. For flexible and private classes, we fully refund any customer who's preferred or available timings cannot be accommodated by the instructor. In the rare case, that you don't like or get along with your instructor (even after you have started your classes) we will help you find you an alternative instructor quickly or whenever possible partially refund you for your unutilized sessions.