Discover what quality management is!

Quality management has evolved to become an internationally sought-after and rewarding career. The body of knowledge for quality management has expanded to include, among other things, leadership, communication, strategy, and technical skills in quality and project management.

In this 20-hour (10 sessions x 2 hours) course, you'll develop various skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. You'll see the quality professionals' most common tools and methodologies. Moreover, you'll explore the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through.

Learning Objectives:

• Explain the role and impact of leadership in supporting quality management systems
• Appraise the importance of quality in organizations and various quality schools and teachings by quality gurus
• Summarize some of the common improvement methodologies and practices
• Describe team dynamics and the role of teams in supporting continual improvement projects
• Evaluate the most used quality philosophies and tools and use the appropriate ones within their organization

Course Outline:

• Applying quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Using quality methodologies