Discover how to run a healthy functioning organization!

In this 20-hour (10 sessions x 2 hours) course, you'll learn some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. Learn all about
business operations, which processes you may be involved in as a business administrator and customer service basics.

If you've graduated from an office administration program, or have years of work experience in office administration, this is for you! You can also join if you want to qualify for entry-level managerial office positions.

Learning Objectives:

• Define the role of a business administrator and their duties in any company or organization
• Describe different methods of good communication in a business
• Explain how to maintain security and confidentiality at work
• Explain procedures for the disposal of hazardous materials
• Discuss how to use a diary system
• Describe the task of taking minutes at meetings
• Explain the types of products and services relevant to external customers
• Describe how to monitor and evaluate services to external customers
• Explain the purpose of producing high-quality and attractive documents in a business environment
• Describe the reasons and benefits behind using Microsoft Office

Course Outline:

• Administration of computer applications
• Time management
• Telephone, email and office etiquette
• Motivating and improving productivity
• Writing skills
• Dealing with diversity
• Indexing and archiving
• Meetings and events management