The relationship between suppliers and customers is characterized by closer cooperation. Historically ‘price’ was an excellent tool to play suppliers off against each other.

Nowadays, relationships are increasingly based on informal partnerships. Vertical coordination and integration of customer and supplier are characteristic of the trend in the reduction of suppliers. The entanglement that results from this trend affects the entire organization, making the creation of added value the responsibility of the total supply chain.

This 2-day course will be highly interactive, providing many opportunities to share experiences and put into practice these proven techniques. Every participant will have the opportunity to prepare a Key Account and Territory plan and present it for evaluation in a safe environment.

Key Learning Points:

• Develop a territory Business Plan
• Effectively profile your customer portfolio
• Use strategic planning tools effectively
• Develop a Business Plan for individual key accounts
• Develop an account penetration strategy
• Sell added value to key accounts

Course Outline:

• The nature of key accounts compared to other types of customers
• The impact on the business of key customers and the implications of managing them effectively
• The implementation of a client-focused, quality service approach: A marketing-driven method
• Developing a total quality service ethic
• How to make added-value contributions to the customer’s business

Who should attend this course?

This course is designed for all those who are involved in dealing with large customers, typically this would be senior account manager, account manager, account executive, key account manager, major account manager, account director, business development manager, etc.