Make your work environment more easier and rewarding to work in with this conflict resolution course!
In this private, 7-hour course you'll learn the seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You'll also be provided a set of skills in solution building and finding common ground.
In the conflict resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the agreement frame. Dealing with conflict is important for every organization no matter what the size.
Course Outline:
- Module 1: Getting started
- Icebreaker
- Housekeeping items
- The parking lot
- Workshop objectives
- Module 2: An introduction to conflict resolution
- What is conflict?
- What is conflict resolution?
- Understanding the conflict resolution process
- Module 3: The Thomas-Heilmann instrument
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
- Module 4: Creating an effective atmosphere
- Neutralizing emotions
- Setting ground rules
- Choosing the time and place
- Module 5: Creating mutual understanding
- What do I want?
- What do they want?
- What do we want?
- Module 6: Focusing on individual needs
- Finding common ground
- Building positive energy and goodwill
- Strengthening your partnership
- Module 7: Getting to the root cause
- Examining root causes
- Creating a cause and effect diagram
- The importance of forgiveness
- Identifying the benefits of resolution
- Module 8: Generating options
- Generate, don’t evaluate
- Creating mutual gain options and multiple option solutions
- Digging deeper into your options
- Module 9: Building a solution
- Creating criteria
- Creating a shortlist
- Choosing a solutions
- Building a plan
- Module 10: The short version of the process
- Evaluating the situation
- Choosing your steps
- Creating an action plan
- Using individual process steps
- Module 11: Additional tools
- Stress and anger management techniques
- The agreement frame
- Asking open questions
- Module 12: Wrapping up words from the wise
- Review of the parking lot
- Lessons learned
- Completion of action plans and evaluations
Materials:
All materials will be provided
Validity Period:
All sessions are valid for 30 days upon booking
Age Requirements:
18 and older
Additional Info:
- After completion, students will receive the QHSE International Certificate and a KHDA attested certificate
- Students must bring their Emirates ID
Location:
Flat no.1805
Opal Tower
Business Bay
Dubai
