Effective Customer Service & Service Staff Etiquette
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1 rating

Effective Customer Service & Service Staff Etiquette

by Prime Institute

950 AED

(VAT inclusive)

Effective Customer Service & Service Staff Etiquette

950 AED

(VAT inclusive)

by:
Prime Institute
(see all reviews)
when:
Flexible Dates
where:
Dubai - At Your Premise
level:
All Levels
Validity Period: All sessions are valid for 30 days upon booking
We offer a best price guarantee for our classes. If you get a better price, let us know & we'll give you a free AED 100 voucher.
Description:

The principles of customer service etiquette should be integrated into every facet of your organization because the majority of your brand perception is defined by your frontline agents. Therefore providing superior customer service is the most effective way to distinguish your business from the competition.

Workshop Methodologies: This 3-hour workshop will be conducted with a good blend of PowerPoint presentations, self-knowledge questionnaires, videos, and open discussions and practices.

Learning Outcomes:

  • Modern etiquette introduction: respect & consideration
  • Elegant meeting & greeting (how to present your most polished self)
  • Graceful introductions (Who is introduced first? Men, women, seniors?)
  • Expert body language and eye contact tips
  • How to leave an everlasting positive first impressions
  • Personal appearance: Dressing & grooming
  • Confidence and self-esteem through etiquette
  • Conversation etiquette
  • Phone etiquette
  • Developing social skills and good communication
  • Cross-cultural etiquette, understanding & awareness
  • Important etiquette rules for customer service teams
  • Strategies for better call center etiquette
  • Tips on conflict resolution and excellent customer service

About the Instructor: Sep Moussavi; a Dubai-based Culture Coach and Corporate Trainer/ Facilitator with over two decades of experience helping individuals and businesses to reach new heights and build strong and effective relationships by bridging their cultural gaps and capitalizing on people development, with one goal in mind: to help cultivate the full potential in humans – their mindset and skills. In addition, as a passionate advocate for human rights especially for women and children, Sep supports initiatives that enhance women's development and advancement through education and training. Sep's expertise and interests lie in cross-cultural management, cultural intelligence, human capital and diversity, equity and inclusion.

Skill Level:

All Levels

Materials:

All materials will be provided

Validity Period:

All sessions are valid for 30 days upon booking

Age Requirements:

18 and older

Location:

At Your Premise
Dubai

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Schedule
# Sessions
Price
Click here for schedule information

Each session takes 3 hours

After booking this class you will be contacted by the instructor to set your schedule as per your availability.

Instructor's working hours
SunMonTueWedThuFriSat
10:00AM
To
6:00PM
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Reviews
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1 rating

Dicle Ture Cetinkaya
Thu, 3 Sep 2020, 12:04PM
"*Content of the training and the instructor was very good. **There were some technical issues with zoom during the training. The trainer didn't have pro account so our zoom call is ended in every 40 minutes. We needed to reconnect 3 or 4 times in total. These interruptions was disturbing. Instructor should set expectations accordingly before the training. We would share another connection link, if we knew the situation. "

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