1-on-1 Masterclass with Corporate Trainer: Telemarketing or Sales & Customer Service
|
1 rating

1-on-1 Masterclass with Corporate Trainer: Telemarketing or Sales & Customer Service

by Coaching n' Coaxing with Expert Krish

500 AED

(VAT inclusive)

1-on-1 Masterclass with Corporate Trainer: Telemarketing or Sales & Customer Service

500 AED

(VAT inclusive)

when:
To be announced soon
where:
Dubai - At Your Premise
level:
All Levels
Validity Period: All sessions are valid for 60 days upon booking
We offer a best price guarantee for our classes. If you get a better price, let us know & we'll give you a free AED 100 voucher.
Description:

Get insight into how to work effectively in customer service!

In these private 2-hour sessions, you'll learn how to communicate with customers regarding their questions and concerns. You'll explore how to understand the customer's perspective and help them come to a resolution.

Choose between one of the following per booking:

  • 2-session Option: Tele-Marketing and Customer Handling via Phone (4 hours)
    • Recommended for working professionals
  • 3-session Option: Sales and Customer Service (6 hours)

  • Tele-Marketing and Customer Handling via Phone:
    • How to communicate clearly through the phone
    • How to empathize with the customer
    • Identifying 5W’s for a better solution
    • Steps to grab the attention of the customer
    • Explore possible situations
    • Do’s and don’ts of the phone
    • How to help the customer and customer service achieve their goals
  • Sales and Customer Service:
    • Professional selling:
      • Introduction and principles
      • Professional selling skillset and mindset
      • Activity: The Perfect Salesperson
    • Module 1: The Professional Selling Skill Set
      • Controlling a conversation
      • Using the power of questions
      • The OPEN question selling technique (Operational, Probing, Effect and Nail-Down questions)
    • Module 2: Listen and know your FAB (Features, Advantages, Benefits)
      • The importance of listening
      • Features, advantages, and benefits
      • Customer-specific benefits
      • Identifying customer's decision criteria
    • Module 3: Handling Objections and Closing the Sale
      • Types of objections
      • The APAC objections to the handling model
      • Handling the most common objection - "Price"
      • 9 closing techniques

About the Instructor:

Krishna Prasaad is an experienced corporate trainer, speaker, calligraphist, and communication specialist. He is associated with many MNCs and educational institutions. His experience and association with various fields help him manage people and their behavior effectively. This means that he has excellent interpersonal skills and is able to communicate anything coherently.

Skill Level:

All Levels

Materials:

  • Students should bring notebook and pen

Validity Period:

All sessions are valid for 60 days upon booking

Age Requirements:

18 and older

Additional Info:

  • Certificate of participation will be provided upon completion of the class

  • This class can also be conducted online. Contact our toll free number at 800 3337 for more information

Location:

At Your Premise
in the following areas:
Al Nahda, Muhaisnah, Al Qusais, Al Twar, Mamzar, Deira, Garhoud, Al Khawaneej, Rashidiya, Mirdif, Warqa, Festival City, Ras Al Khor, Silicon Oasis
Dubai

Register for the class

Sorry, this class isn't available at the moment. Drop your email and be the first to know when it comes back!

Share this class:

Reviews
|
1 rating

Natacha Karim
Thu, 6 Apr 2023, 12:29PM
"very good class"

Categories