Explore customer service as a career and learn how to thrive in meetings!
In these private, 2-hour sessions, you'll learn how to improve your listening and speaking skills with the choice of your class. Explore how to understand the customer's perspective and how to communicate your solution effectively. These classes are recommended for working professionals.
Choose between one of the following per booking:
- 2-session Option: Meeting Management and Minute Takers Masterclass (6 hours)
- 3-session Option: Customer Service Masterclass (6 hours)
What you will learn:
- Meeting Management and Minute Takers Masterclass:
- Introduction to meeting
- How to take notes before, during and after meetings
- Understanding the behaviors and body language in the meeting
- Effective listening and empathy
- How to organize effective meetings for productive results
- Customer Service Masterclass:
- Customer Service
- Customer Relation
- Customer Acquisition
- Customer Retention
- Customer Feedback
- Types of customers
- How to understand your customer
About the Instructor:
Krishna Prasaad is an experienced corporate trainer, speaker, calligraphist, and communication specialist. He is associated with many MNCs and educational institutions. His experience and association with various fields help him manage people and their behavior effectively. This means that he has excellent interpersonal skills and is able to communicate anything coherently.
Materials:
- Students should bring notebook and pen
Validity Period:
All sessions are valid for 60 days upon booking
Age Requirements:
18 and older
Additional Info:
- Certificate of participation will be provided upon completion of the class
- This class can also be conducted online. Contact our toll free number at 800 3337 for more information
Location:
At Your Premise
in the following areas:
Al Nahda, Muhaisnah, Al Qusais, Al Twar, Mamzar, Deira, Garhoud, Al Khawaneej, Rashidiya, Mirdif, Warqa, Festival City, Ras Al Khor, Silicon Oasis
Dubai
