Become the Executive Secretary every company needs!

Executive assistants nowadays hold a very important position of influence and need to build a
powerful partnership with the senior management team. This 24-hour program (8 sessions x 3 hours) is designed to provide individuals aspiring to work in secretarial positions with the knowledge, skills, and attitudes to function effectively within a modern office environment. You will be taught by a professional trainer who will teach you everything you need to know to perform effectively as secretarial, clerical, and administrative support personnel within an organization.

Program Outline:

• Progressive role of the executive or personal assistant
  • Understanding the strategic role of today’s executive assistant
  • Working 'with' versus working 'for' your leader
  • The challenges impacting the 21st century administrators
  • The competencies of the modern personal assistant
  • Self-empowerment: creating your own mission statement
  • Developing forward thinking: being a proactive thinker
  • Using technology to get things done
• Emotional intelligence (EI) tact and skills for handling people
  • Definition of EI
  • The conceptual model
  • Understanding the four dimensions of EI:
  • Awareness of own role
  • Management of own responsibilities
  • Awareness of office politics and environment
  • Management of stakeholders
  • Recognizing how stress and feelings affect performance
  • Applying EI in building relations and dealing with difficult situations
• Effective interpersonal and written communication
  • Building excellent relationships with colleagues
  • Dealing with difficult personalities
  • Developing self-confidence and assertiveness
  • Presenting your ideas and influencing others
  • Effective Business writing:
  • Writing powerful emails
  • Writing minutes of the meeting
• Mastering management practices
  • Planning
  • Setting SMART objectives
  • Writing your personal goal setting plan
  • Organizing
  • Delegating effectively
  • Setting task priorities
  • Directing/leading
  • Understanding the team dynamics
  • The coaching clinic
  • Controlling
  • Setting useful metrics
  • Building and maintaining systems
• The Executive/PA guidelines for success
  
  • Forging a customer service culture in your office
  • The importance of internal customer service
  • Making your department customer friendly
  • Dealing with visitors