Become a Certified Executive Secretary

Become a Certified Executive Secretary

by Infinity Skills

945 AED

(VAT inclusive)

Become a Certified Executive Secretary

945 AED

(VAT inclusive)

by:
when:
Flexible Dates
where:
Abu Dhabi - Al Danah
level:
Beginner
Validity Period: All sessions are valid for 75 days upon booking
We offer a best price guarantee for our classes. If you get a better price, let us know & we'll give you a free AED 100 voucher.
Description:

Become the Executive Secretary every company needs!

Executive assistants nowadays hold a very important position of influence and need to build a
powerful partnership with the senior management team. This 24-hour program (8 sessions x 3 hours) is designed to provide individuals aspiring to work in secretarial positions with the knowledge, skills, and attitudes to function effectively within a modern office environment. You will be taught by a professional trainer who will teach you everything you need to know to perform effectively as secretarial, clerical, and administrative support personnel within an organization.

Program Outline:

  • Progressive role of the executive or personal assistant
    • Understanding the strategic role of today‚Äôs executive assistant
    • Working 'with' versus working 'for' your leader
    • The challenges impacting the 21st century administrators
    • The competencies of the modern personal assistant
    • Self-empowerment: creating your own mission statement
    • Developing forward thinking: being a proactive thinker
    • Using technology to get things done
  • Emotional intelligence (EI) tact and skills for handling people
    • Definition of EI
    • The conceptual model
    • Understanding the four dimensions of EI:
    • Awareness of own role
    • Management of own responsibilities
    • Awareness of office politics and environment
    • Management of stakeholders
    • Recognizing how stress and feelings affect performance
    • Applying EI in building relations and dealing with difficult situations
  • Effective interpersonal and written communication
    • Building excellent relationships with colleagues
    • Dealing with difficult personalities
    • Developing self-confidence and assertiveness
    • Presenting your ideas and influencing others
    • Effective Business writing:
    • Writing powerful emails
    • Writing minutes of the meeting
  • Mastering management practices
    • Planning
    • Setting SMART objectives
    • Writing your personal goal setting plan
    • Organizing
    • Delegating effectively
    • Setting task priorities
    • Directing/leading
    • Understanding the team dynamics
    • The coaching clinic
    • Controlling
    • Setting useful metrics
    • Building and maintaining systems
  • The Executive/PA guidelines for success
    • Forging a customer service culture in your office
    • The importance of internal customer service
    • Making your department customer friendly
    • Dealing with visitors

Skill Level:

Beginner

Materials:

All materials will be provided

Validity Period:

All sessions are valid for 75 days upon booking

Age Requirements:

18 and older

Additional Info:

  • The student can choose to receive ACTVET or KHDA certificate

  • Alternate session durations and packages can be arranged. Contact our toll free number at 800 3337 to avail this option

Location:

Office 1803
C-88 Tower A
Electra Street
Al Danah
Abu Dhabi

Register for the class
Schedule
# Sessions
Price
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Each session takes 3 hours

After booking this class you will be contacted by the instructor to set your schedule as per your availability.

Instructor's working hours
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7:00PM
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7:00PM
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