Assertiveness training provides individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behavior techniques.

This 1-day course provides participants with the opportunity to work on their own personal and work situations, where they want to be more assertive. Delegates leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.

The training will be conducted in a fun and friendly environment, which not only accommodates different learning styles, but respects each delegate as an individual and ensures each one is challenged and gets the most out of this course. You will be highly stimulated and encouraged to rethink through discourse, debate, improvisation, role-play, technology, practice, and group dynamics.

Learning Outcomes:

• Recognized the three main categories of behavior, their advantages, and disadvantages and how to best respond to them
• Tried a wide range of assertiveness techniques to help them to become more assertive in the workplace
• Created an action plan to enable them to build on their new assertiveness skills going forward

Who should attend this course?

This course is ideal for people looking to take more control of their working and/or personal life. The training includes techniques and strategies to help delegates become more confident and assertive to achieve their desired outcome when communicating with others.

Course Outline:

• Understanding what makes people assertive and their benefits
  • Types of behaviors
  • Benefits, advantages, and disadvantages of each type of behavior
  • Internal beliefs and their impact
  • Rights and responsibilities
  • Expressing your desired outcome
  • Rotating flipchart group work, facilitated group review, individual questionnaire, pairs exercise, and group discussion
• Using assertive communication
  • Words and phrases to avoid
  • Positive phrasing
  • Importance and impact of positive body language and voice tone
  • Practice writing assertive response on a personal scenario
  • Demonstration and presentation, individual and pairs exercise and practice, facilitated group review
• Further techniques for developing assertiveness
  • Fogging and broken record technique
  • Ways of saying ‘no’
  • Giving feedback
  • Presentation, meta planning, and small group exercise, facilitated group review
• Responding to other behavioral styles
  • Appreciating the impact of the different styles of behavior on each other
  • Strategies for responding to different behavior styles
  • Resolving conflict in a constructive way
  • Facilitator presentation, small group exercise, facilitated group review
• Action planning and reflection
  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise, facilitated group review
• The assertiveness skills training will be supported with:
  • A participant pre-course questionnaire and delegate manual reading to prepare for the assertiveness skills training
  • A color printed workbook with tips, assertiveness techniques, and space for personal notes