Companies talk about needing better communication skills, but often don’t know exactly what that means or how to go about making it happen. If you have groups of people who simply have to communicate more effectively than giving them communication training may be just what you need.

These communication skills have to be developed, honed and added to on an on-going basis. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. This 2-day course is designed to raise the standards of communication. It is highly interactive and will enable participants to achieve significant improvements in their ability to give and receive information and to achieve better relationships and performance.

The course director Graham Chambers will take you through a step-by-step process. This will be done through a highly charged, enjoyable course involving lectures, classroom exercises, role-plays, discussions and extensive accompanying course-notes (delegates are also expected to take their own personal extensive notes for future referral).

Key Learning Points:

• Improve influencing skills
• Demonstrate their understanding of the process of communication
• Review the strengths and weaknesses of different styles
• Deal with difficult people
• Use effective questioning techniques
• Demonstrate active listening skills
• Recognize and use non-verbal elements of communication
• Use their voice more effectively
• Identify, develop and enhance assertiveness skills

Course Content:

• The Process of Communication
• Consultation using powerful questioning techniques
• Listening skills
• Non-verbal communication
• Voice power
• Presentation